Last updated: November 14, 2026. This page is part of our Terms of Use. Please read it before you order.
1. Shipping
Shipping is free on every order to the United States. Chairs ship from a warehouse in the US by ground carrier or truck. We choose the carrier.
Orders are usually prepared and sent within 2 business days, 3 around holidays. Truck pick-ups for oversized boxes can add several working days. When your order leaves the warehouse we email you the tracking number.
Large chairs can travel in 2 or 3 boxes (the main unit, and the armrests or footrest). Boxes sometimes arrive a day apart. Contact us if a box is still missing after that.
Check your address at checkout. Islands, restricted zones and buildings without a lift may carry an extra delivery charge or ground-floor delivery only; ask us first if you are unsure.
Delivery dates are estimates. Weather and carrier delays can move them.
2. Check your order when it arrives
Look over the boxes at delivery. If anything is damaged or missing, tell us through the contact form with photos, as soon as you can.
3. Returns and refunds
- You can ask for a return within 30 days of delivery.
- The chair must be unused, in the condition you received it and in its original packaging.
- Contact us first for the return instructions. Please do not send a chair back without them.
- Once the return is received and inspected we email you the decision. Approved refunds go back to the payment method you used.
- A chair that is used, damaged or missing parts for reasons not due to our error, or returned after 30 days, may get a partial refund or none.
- We replace items that arrive defective or damaged.
4. Warranty
Chairs carry the manufacturer’s 1-year warranty against manufacturing defects, missing materials at delivery and major defects in the function of the motors, armrests and backrest recline. Replacement parts are provided under the warranty; shipping costs for repairs that are not a quality problem are the buyer’s.
The warranty does not cover wear of the PU leather, accidents, misuse, water or fire damage, or a chair that has been modified.
To make a claim, send your order number, the model, a short description and photos or a video through the contact form within 14 days of noticing the problem.